Policies

These policies are subject to change. All transactions and actions are subject to the policies that prevail at the time when a policy issue is activated. Send questions, or comments, about these policies to The Partners with POLICY as the subject.

Wholesale:

1. Wholesale orders are accepted from qualified buyers.
2. A state of Nebraska business in these United States must provide, or have on file, a properly completed Form 13. Other business entities must provide proof of business (e.g., resale tax permit, or equivalent, issued by the governing body).
3. Minimum wholesale order is $300 excluding taxes, shipping, handling, and fees.
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Handling and Shipping:

1. For planning purposes, use the following information. The exact shipping costs are determined by the United States Postal Service, or Federal Express, or United Parcel Service, etc. The current prevailing rate is used!

Payment:

1. All prices, charges, or costs are shown, or given, in United States of America dollars. Payment for each order must be in United States of America dollars.
2. If payment is not received for an order within the ten-day grace-period it is possible that the C/HC will be canceled and the item(s) on the order will be returned to inventory for sale; or, the service will be withdrawn.
3. Residents of the United States of America located in the state of Nebraska must include the correct amount of sales tax.
4. VISA/Mastercard payments, at 100% parity (exact payment in US dollars is expected), will be accepted for orders over $100.00. We may cross-check the information we request and you supply with any resource available to us.
5. Drafts drawn on United States banks or money orders drawn on United States institutions (American Express, United States Postal Service, etc.) are the preferred methods of payment.
6. No COD orders are being accepted.

Sold:

1. The items on the order are considered sold only when the payment clears.
2. Orders are shipped, insured, after payment clears.

Refunds:

1. All items are sold on an as-is basis; hence, a refund is generally not available.
2. Generally, a refund request received more than five (5) days after delivery will not be honored.
3. Should a situation arise where a refund is appropriate, a return authorization (RA) must be obtained.
4. The request for refund must contain a full disclosure of the reason must be sent by e-mail to Order Desk with a subject of REFUND REQUEST.
5. Personalized orders and custom prepared services are non-refundable.
6. Shipping, handling, insurance, duties and export fees are costs charged by other companies. We cannot refund these fees.
7. There may be, at our discretion, a restocking fee of 10% to 15% of the total cost of a catalog order.
8. Return shipping and insurance must be pre-paid; and, the shipping container must have the RA visible.
9. Unauthorized return shipments, no RA (return authorization), will be refused.
10. Authorized returns must be in original packaging and in a suitable shipping container and must arrive suitable for sale. Abused, defaced, broken, or otherwise damaged returns may not be accepted.
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Privacy:

1. The information you provide to us is to establish a business relationship.
2. Without your permission, your name, address, telephone number and e-mail address will not be used for any purpose other than business with us, and product and service information from us.
3. We will agree to non-disclosure for activities that are reasonable and do not violate any laws of these United States of America and local jurisdictions. The exception would be in the unlikely event of a court order.
4. We do not use "cookies". We believe that cookies are insecure and represent an invasion of privacy.
5. In the event an assessed fee and processing costs for a returned check are not paid, we reserve the right to convey any information we have to credit, law enforcement, and other agencies we deem appropriate to enhance the recovery of any costs we may have including legal fees.

Removal:

1. You may remove your name from our active list (bidding, catalog, etc.) at any time by sending us an e-mail to:
   • Information Desk
   • Subject: List_Remove
   • Body: This should contain your name, your complete address, telephone number and e-mail address for accurate identification.
2. We may ask for confirmation.
3. In the event we receive returned e-mail, we will generally remove your name from our active list.

PDF Files:

1. In a conscious effort to deliver a professional document that is virus free and usable in a windows environment, on an Apple computer, or the unix operating system without the need to have the software used to create it, the Adobe portable document format is used.
2. The Adobe Acrobat Reader is necessary to view the catalog and many other documents that are used or provided. Adobe Systems Inc provides the Reader software at no cost.
3. If the Reader software does not reside on the computer platform (PC) being used, it is available at no cost from http://www.adobe.com. We provide a link for your convenience.
4. It is recommended that the reader with the search engine be obtained.
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Responses:

1. We will generally respond to communications in this manner (priority):
   • First - e-mail orders.
   • Second - orders from a source other than e-mail.
   • Third - e-mail questions about orders.
   • Fourth - e-mail requests for information.
   • Fifth - questions or requests from a source other than e-mail.
2. We will do our best to respond to e-mail within 24-hours of receipt (normal business days at our location).
3. Formats other than e-mail will be handled on a time and resource availability.

Telephone/FAX:

1. We discourage the use of the telephone and FAX for communications, orders, and information.
2. We do NOT accept collect telephone calls.
3. We do NOT make long-distance calls.
4. We will, under agreement, make arrangements to accept and make telephone and FAX calls on cost and per-hour (10-minute increment) basis. Payment basis is negotiated prior to any activity.